Call Out and Repair Charges

Standard Call Out Fee

Our standard call out fee for appliances is £66 including VAT*
This is the call charge and labour charge combined and covers any return visits to fit parts.
 *There is an additional charge for built in appliances, please see below.


Built-In Appliances

Our call out fee for built-in appliances is £81 Including VAT  due to the extra time required to uninstall and re-install the appliance. 


Second Appliance Fee

Need us to look at another appliance while we are already in your home? Take advantage of our second appliance offer: 
Our second appliance fee is just
 £36 including VAT 

Workshop Repair

Don’t want to pay our call out fee? Why not bring your appliance to our workshop in Thetford and pay just £36 including VAT


We offer a 30-day parts and a labour guarantee on all the work we undertake.

Where to find us:


Simon Long Domestic Appliance Care
38 Howlett Way

IP24 1HZ

Phone: 01842 760822



Or use our contact form.


Social Networks:

Facebook and Twitter 

Business hours

Monday - 08:00 - 17:00

Tuesday - 08:00 - 17:00

Wednesday - 08:00 - 17:00

Thursday - 08:00 - 17:00

Friday - 08:00 - 17:00

Saturday - Closed

Sunday - Closed 

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